How we collect, use, and protect your information
Last Updated: June 15, 2024
Soft Compass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at softcompass.sbs (the "Site") or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services. By accessing the Site, booking a tour, or using our services, you consent to the collection, use, and disclosure of information according to this Privacy Policy.
We may collect personal information that you voluntarily provide to us when you:
The personal information we may collect includes:
When you visit our Site, we may use cookies, web beacons, and other tracking technologies to collect information automatically, including:
For more information about our use of cookies, please see Section 7 of this Privacy Policy.
We may receive information about you from third parties, including:
We may use the information we collect for various purposes, including to:
We may share your information with:
We may share your information with third-party service providers who perform services on our behalf, such as:
To fulfill your bookings, we may share necessary information with travel partners, including:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe disclosure is necessary to:
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your information to other countries, we will take appropriate measures to protect your information and ensure that any third party who processes your data agrees to process your information in a manner consistent with this Privacy Policy and applicable data protection laws.
By submitting your information and using our services, you consent to this transfer, storage, and processing.
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We maintain security protocols that include:
In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable law.
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use the following types of cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We also use Google Analytics and similar services to analyze the use of our Site. These services use cookies to collect information about your use of the Site. You can learn more about how Google uses your information by visiting Google's Privacy Policy.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section of this Privacy Policy.
You can opt out of receiving marketing communications from us by:
Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as booking confirmations and updates to our policies.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In determining the appropriate retention period for personal information, we consider:
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Our Site and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
When booking travel for children under 16, a parent or guardian must provide the necessary information and consent to the processing of the child's data.
Our Site may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For significant changes, we will make reasonable efforts to provide more prominent notice, such as sending an email notification or displaying a banner on our Site.
If you have any questions about this Privacy Policy, please contact us at:
Soft Compass
760 Jane Cove
Edwardbury, ST16 3AP
United Kingdom
Email: [email protected]
Phone: +44 0216 358 045
For data subjects in the European Union, please note that our Data Protection Officer can be contacted at [email protected].
If you have a concern about our handling of your personal information, please contact us first so we can address your concern. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
For UK residents, this is the Information Commissioner's Office (ICO), which can be contacted at ico.org.uk.